Business knowledge

What to add

Knowledge is the source material Frontdesk uses to prepare grounded replies. Start with concise, factual documents that answer the questions customers ask most often.

• Services, service areas, eligibility, and what each service includes.
• Current prices, quote requirements, and any limits or exclusions.
• Opening hours, contact details, booking steps, and expected response times.
• Cancellation, refund, support, and other customer-facing policies.
• Frequently asked questions with answers your team has checked.

Add knowledge

1. Open Knowledge and choose Add knowledge.
2. Give the document a clear name and paste your business information into Content.
3. Choose Save knowledge and check that the document appears in the workspace. Review its content for accuracy.

Import your business website

In Knowledge, choose the website import action and enter your public business URL. The importer reads the homepage and up to four linked business pages.

Review what was imported. Website changes are not continuously mirrored: import again when relevant pages change. Content that cannot be read or facts that are absent need to be added manually.

Keep answers current

• Update knowledge when prices, availability, services, or policies change.
• Remove outdated or conflicting material instead of keeping several competing versions of the same policy.
• Use direct language and explicit conditions. State when a quote or a human decision is required.
• Review new drafts after changes. An existing draft does not become accurate automatically when knowledge changes; regenerate or edit it.