Trials & billing
Understand checkout, plan changes, cancellations, and subscription recovery.
Start a 30-day trial
New workspaces choose Starter, Growth, or Business during setup and complete Stripe Checkout. Payment details are required. Stripe starts the trial, and billing begins after the trial unless the subscription is cancelled.
Workspace access starts after checkout is verified, not simply when you return from the payment page. Cancelling or leaving checkout before completion does not activate the workspace. Resume setup to finish.
Manage your subscription
The available plans and capacity limits are shown on Pricing. Soulstron currently offers monthly billing; do not assume an annual discount or a feature listed as planned is included today.
- An owner or admin opens Billing from Settings or the workspace navigation.
- Use the billing portal to manage an existing active or trial subscription, change plan where supported, update payment details, or cancel.
- Review Stripe’s confirmation and the effective dates before accepting a change. Return to Billing to check the updated status.
Recover access after a payment issue
Payment failures, expired trials, and ended subscriptions can block normal workspace operations. Billing and account deletion remain available.
An owner or admin should open the recovery screen, resolve the subscription or payment issue in the billing portal, then use Recheck subscription. If the status still looks wrong, allow time for payment confirmation and contact support with the workspace name and the time of the payment.
When a plan limit is reached
Plans limit team seats, connected inboxes, enquiries, agents, and stored knowledge. If an action reports a capacity limit, review usage and the current plan in Billing before trying again.
Frontdesk is the currently available operational agent. Planned Sales, Admin, Scheduling, and Support agents are not activated by choosing a higher plan.
Tell us the workspace, feature, and error you’re seeing.