Getting started

Create your workspace

1. Create an account or sign in. New accounts are taken to business setup.
2. Enter your business website, then review the business details extracted from it. Correct incomplete information and fill in facts that could not be found.
3. Choose Starter, Growth, or Business and complete Stripe Checkout. Payment details are required for the 30-day trial; billing starts after the trial unless you cancel.
4. Wait for checkout to be verified before opening the workspace. If you leave checkout early, return to setup to resume it.

Connect Gmail, Outlook, or Zoho Mail

Background inbox sync depends on the service’s background processing being available. Sync queued means a request was queued; it does not mean the import has already finished.

1. An owner or admin opens Settings → Integrations and chooses Connect for the email provider.
2. Sign in with the intended mailbox and review the provider’s consent screen. Complete authorization and return to Soulstron.
3. Check that the connection is shown as connected. Use Sync to queue an import, then open Inbox to review incoming enquiries.

Check business details and opening hours

Open Settings → Business to update your business name, contact email, description, timezone, and opening hours. Save changes when you finish. Leave both times blank for a closed day; an opening day needs a closing time later than its opening time.

Follow-ups use these hours and your selected timezone. Configure at least one opening day before scheduling follow-ups.

Prepare and activate Frontdesk

1. Add your services, prices, policies, and FAQs in Knowledge.
2. Open AI Workforce → Frontdesk AI. Complete any required configuration and activate Frontdesk when your business context is ready.
3. In Settings → Response Style, choose a tone and length and add an optional reply signature.
4. Open an enquiry in Inbox. Read the customer’s message, review or edit the draft, and approve it only when it is accurate.