Legal
Privacy Policy
Last updated: October 19, 2026. This is a summary of how Soulstron handles your data. It's written to be clear rather than exhaustive.
What we collect
Account details (via Clerk - name, email, authentication data), business workspace details and team memberships; connected inbox messages, enquiries, customer details, reply drafts and approvals; business knowledge, follow-ups and activity records; and billing information (handled directly by Stripe - we never see full card numbers).
How we use it
To authenticate you, run your business workspace, import connected inbox messages, prepare replies using your business knowledge, send responses your team approves, manage follow-ups, and process subscription billing. We don't sell your data.
Third parties
We rely on a small number of processors to run the service: Clerk for authentication, Stripe for billing, email providers for connected inboxes, and AI providers such as DeepSeek to prepare replies and extract business information. AI requests include the enquiry and relevant business context needed for the task. Hosting and transactional email providers also help operate the service. These providers have their own privacy practices.
Data isolation
Business records belong to a workspace. Authorized team members can access that workspace according to their role. Workspace access is checked against membership; joining one workspace does not grant access to another. Credentials for connected inboxes are stored encrypted.
Your data, your control
Workspace owners can delete workspace data in Settings → Data & privacy. Each user can request account deletion, which closes their account access and removes their workspace memberships. Workspaces where that user is the sole owner and member are also deleted. Shared workspace data is not erased merely because one team member deletes their account. Payment and authentication providers may retain records under their own policies. Manage subscription cancellation separately in Billing.
Website analytics and advertising
The website includes Vercel Analytics, Google Ads tags, and X advertising tags to measure website activity and advertising performance. These services may process browser and interaction information under their own privacy practices.
Contact
Questions about this policy: soulstron@softartificial.com.